Our role in your privacy

‍If you are a Luca Hamers customer or subscriber, or just visiting our website, this policy applies to you.

‍Our responsibilities: If you are a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data are processed.

‍Your responsibilities:‍

• Read this Privacy Policy
  
• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.
  

When and how we collect data

‍If you are a visitor to our site we collect your date as outlined below through the use of Google analytics. From the moment you make a purchase or otherwise register with us we start collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here’s when and how we do this

When we collect data:

When you make a purchase. When you visit the website and put items in your cart.When you remove items from you cart. When you fill in customer information. When we call you. When you receive emails from us. You chat with us about customer support or any other enquiry in the contact us dialogue box. You opt into marketing messages of any kind. You participate in marketing campaigns, including but not limited to giveaways, contests and other means.

‍Types of data we collect:

Contact details, Your name, email address, role in your company, etc. Financial informationYour bank account number, sort code, credit/debit card details, etc.

‍Metadata from your code repositories:

The name of your code repositories/projects, APIs & databases, URLs to GitHub / GitLab files, last commit data, etc.

‍Metadata from your teams:

‍Your data sources & destinations, types of data, business processes, hosting location, security measures, etc.

‍Data that identifies you:

‍Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.

‍Data on how you use our site:

‍Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

‍How and why we use your data:

‍Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so.

Here are the reasons for which we process your data

‍Keeping the website Running, Login and authentication, processing payments.

‍Legal Basis:‍

Legitimate Interest, Improving the website, Product analytics, heat mapping our site, testing features, and session replay.

‍Customer Support: Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.

‍Marketing Purposes (With your Consent):

‍Sending you emails and messages about new features, products and services, and content.

You can opt out from marketing by emailing us at customerservice@lucahamers.co.uk

‍You can ask us not to use your data for marketing

‍You can exercise your rights by sending us an email at customerservice@lucahamers.co.uk.

This includes the right to ask us supplementary information about:

• The categories of data we’re processing
  
• The purposes of data processing
  
• The categories of third parties to whom the data may be disclosed
  
• How long the data will be stored (or the criteria used to determine that period)
  
• Your other rights regarding our use of your data
  

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason. You have the right to access information we hold about you. You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Bearer service to you. You have the right to make us correct any inaccurate personal data about you. You have the right to port your data to another service. You can do this by asking us to erase any personal data we hold about you. if it is no longer necessary for us to hold the data for purposes of your use of Luca Hamers. You have the right to be "forgotten" by us. Please tell us first, so we have a chance to address your concerns. How secure is the data we collect? We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

‍And please remember:

• You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
  
• You are responsible of your username and password: keep them secret and safe!
  
• If you believe your privacy has been breached, please contact us immediately on customerservice@lucahamers.co.uk

Where do we store the data?

The personal data we collect is primarily stored in Webflow's servers. By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?

‍We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used this website.. We will delete your personal data from our archives no later than 6 years from the last time you used this website or as agreed with you in a separate contract.

‍Cookies

‍When you interact with LUCA HAMERS as a user, we (and these third parties) will issue cookies unless you adjust your browser settings to refuse them. These may be ‘session’ cookies, meaning they delete themselves when you leave the website, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

‍How can I block cookies?

‍You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

‍Which specific cookies do we use?

Webflow uses cookies to recognise particular people who have interacted with Webflow through this websitepreviously. This may be visitors to our website, Luca Hamers users or counterparties. You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.

Please don’t make this the last time you read it as we will post any changes on this page - significant changes will of course be notified to you by email.